Return Policy at Homeagarden
At Homeagarden, your satisfaction is our top priority. We’re pleased to offer a hassle-free, 30-day return policy with free returns, ensuring a zero-cost experience for you in returning items. This policy is extended to all the countries listed in our shipping policy, reflecting our commitment to a delightful shopping experience worldwide.
30-Day Free Return Policy
- Eligibility for Returns: To be eligible for a free return, items must be unused, in their original packaging, and in the same condition as received.
- Return Window: You have 30 days from the date of delivery to initiate a return.
- Countries Covered: Free returns are available in the USA, UK, New Zealand, Australia, France, Canada, Germany, Denmark, Netherlands, Switzerland, and Italy.
Items Excluded from Returns
- Sale Items: All sales are final for items on sale. They are non-returnable and non-refundable.
- Gift Items: Purchases made as gifts are non-returnable and non-refundable.
- Wholesale Orders: Orders through our wholesale program are final and not eligible for returns or refunds.
- Contact Customer Support: Within the 30-day window, contact us at email@example.com to initiate the return process.
- Provide Order Information: Include your order number and details of the item you wish to return.
- Receive Return Authorization: We’ll send you a return authorization and instructions for the free return process.
- Ship the Item: Send the item back to us using the provided instructions. We cover all return shipping costs.
- Inspection and Refund: Upon receiving and inspecting the item, we will process your refund to the original payment method. Please allow some time for processing.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately. We will replace the item or provide a full refund, including all shipping costs.
For cancellations, contact our customer support as soon as possible. Approval of cancellations depends on whether the order has been processed and shipped.
Our return policy is subject to updates. We advise reviewing it before making a purchase.
For any questions or concerns, please reach out to our customer support team at firstname.lastname@example.org. Thank you for shopping with Homeagarden, where we are dedicated to providing quality products and excellent service.